E-commerce companies depend on their website and payment systems which form the main backbone of their operations. Downtime or destruction of these elements are out of the question as they could lead to lost revenue, permanent reputational damage and maybe even a data breach.
An e-commerce website can only be successful not just by being user- friendly, but also by being reliable and highly secure. The latter two attributes inspire confidence in their client base. Without trust from consumers, an e-commerce business can quickly collapse.